Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Nerd Zero Private Limited (“Nerd Zero”, “Homwe”, “we”, “us” or “our”), a company operating in Zimbabwe, governing your access to and use of the Homwe website, product, and any related services (together, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service. If you are agreeing to these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, in which case “you” and “your” refers to that entity.

Homwe is currently offered in early access. Features, pricing, and availability described on this site may change as the product develops.

1. Changes to these Terms

We may update these Terms from time to time as Homwe evolves. If we make material changes, we will update the effective date above and, where reasonably practical, notify you (for example, by email or a notice on the Service). Continuing to use the Service after a change takes effect means you accept the updated Terms. If you don’t agree with a change, you should stop using the Service.

2. Privacy & data protection

Homwe processes personal information and business data in accordance with our Privacy Policy and the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe (“CDPA”), together with any other data protection law that applies to your use of the Service. The Privacy Policy is incorporated into these Terms by reference.

Where you use Homwe to store or process personal information about your own customers, employees, or other individuals (“your data subjects”), you are responsible for having a lawful basis to collect that information and for complying with the CDPA and any other applicable law in respect of it. Homwe processes that data on your behalf, solely to provide the Service to you.

3. Accounts

To use most of the Service you’ll need an account. You agree to provide accurate, current information, to keep your login credentials confidential, and to notify us promptly at hello@homwe.cloud if you suspect unauthorized access to your account. You’re responsible for all activity that occurs under your account.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Service.

4. The Service

Homwe unifies invoicing, stock, and the other tools a business already uses into one connected, AI-native record of its finances. The Service is provided on an evolving basis: we may add, change, or remove features, and — particularly during early access — the Service may be modified or interrupted without the notice that would apply to a mature, generally-available product.

Homwe connects to third-party tools and platforms you choose to integrate (for example, point-of-sale, e-commerce, or hosting providers) in order to derive your accounting streams. We aren’t responsible for the availability, accuracy, or acts and omissions of those third-party services, and your use of them is governed by their own terms and privacy policies.

On the Enterprise plan, we may agree to install and run Homwe on servers and databases you control, with a custom setup. A self-hosted deployment is also governed by the order or agreement we sign for it, which takes precedence over these Terms where the two conflict. You are responsible for the security, availability, backups, and maintenance of infrastructure you control, and our obligations in these Terms about hosting, storing, and backing up Your Content apply only to infrastructure we operate.

Where you use the ZIMRA fiscalisation add-on, Homwe transmits your receipts to the fiscal authority on your behalf. You remain responsible for your own tax registration, returns, and compliance.

5. Your data and content

You own the business data, documents, and other content you submit to or generate through the Service (“Your Content”). You grant Homwe a limited license to host, process, and display Your Content solely as necessary to operate and improve the Service for you.

You’re responsible for the accuracy and legality of Your Content, and for having the rights necessary to provide it to us. We reserve the right to remove or restrict access to content that we reasonably believe violates these Terms or applicable law.

We keep your audit log for the retention period included in your plan. Audit log entries older than that period may be deleted, including after you move to a plan with a shorter retention period. Export anything you need to keep for longer before it falls outside your plan’s period.

6. Acceptable use

You agree not to use the Service to:

• violate any applicable law or regulation, including the CDPA or other data protection or cybercrime legislation;
• infringe the intellectual property, privacy, or other rights of any person;
• attempt to gain unauthorized access to the Service, other accounts, or our systems and networks;
• introduce malware, or interfere with or disrupt the integrity or performance of the Service;
• scrape, crawl, or systematically extract data from the Service other than through an integration we provide or approve;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent applicable law expressly permits it; or
• use the Service to store or transmit content that is fraudulent, unlawful, or infringing.

We may suspend or terminate access for any account we reasonably believe is in breach of this section.

7. Fees & payment

Homwe is currently offered in early access. Our plans and their prices are listed on our pricing page, and may change as the product develops.

Plans are billed per account. Your account is billed once for its plan, however many organisations it holds. Each plan sets the maximum number of organisations an account can have, and its base fee includes a set number of full users, POS devices, and locations. Additional full users, light users, and POS devices are charged at the rates published for your plan. POS operators who sign in to a till with a PIN are not charged; the POS device they use is. Locations are not charged separately, but each plan covers a maximum number of them, and you will need a higher plan to add more.

Billing periods. You can pay monthly or annually, in advance. An annual plan is priced at ten times the monthly price spread over twelve months, rounded up to the next whole US dollar per month. Charges for users and devices you add during a billing period are billed at your plan’s rates.

Currency. Prices are set in United States dollars (USD). We invoice in USD or, if you choose, in Zimbabwe Gold (ZiG) at the exchange rate on the date of the invoice.

Changing plans. Plan changes, including upgrades and downgrades, take effect from the start of your next billing period. Fees already paid are not refunded for a partial billing period, for unused users or devices, or if you close your account before the end of a period, except where applicable law requires a refund.

Add-ons. Add-ons such as ZIMRA fiscalisation, extra storage, AI credit packs, and onboarding or data migration are charged at the prices we quote or publish for them, in addition to your plan.

Late payment. If a payment is overdue, we will notify you. If it remains unpaid 14 days after that notice, we may suspend access to paid features until it is settled. Your data is not deleted because of a suspension for late payment.

Price changes. Before a new fee or a price change applies to an account you are actively using, we will give you reasonable advance notice. Continuing to use a paid plan after that notice means you accept the applicable charges and billing terms in effect at that time.

8. AI credits

What a credit is. Use of AI features in Homwe, including the assistant, report questions, and AI document import, is measured in credits. Each request uses credits in proportion to the AI model tokens it actually consumes, rounded up, with a minimum of one credit per request. A more capable model uses more credits for the same request. Any figures we publish for typical requests are estimates, not guarantees.

Monthly allowance. Each plan includes a monthly allowance of credits per full user, pooled across your account and shared by every organisation in it. Light users draw from the same pool; POS operators do not use AI. Unused credits from the monthly allowance do not roll over to the next month.

Top-ups. You can buy additional credit packs at the published price. Purchased credits are used after your monthly allowance and expire 12 months after purchase. We will notify you when your account has used 80% of its credits. When credits run out, AI features pause until the next monthly allowance, unless you buy a pack or have turned on automatic top-up. The rest of the Service keeps working.

Your own AI models. On the Enterprise plan you may use your own AI, by connecting your own AI provider API key or a model running on servers you control. No credits are charged for requests that use it, and you are responsible for that provider’s or model’s terms, availability, and charges.

AI output. AI features can make mistakes. You are responsible for reviewing AI-generated content, and any action taken on it, before relying on it for accounting, tax, or other business decisions.

9. Intellectual property

The Service, including its software, design, branding, and underlying technology, is owned by Nerd Zero and protected by copyright, trademark, and other intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your own business purposes. Nothing in these Terms transfers any ownership rights in the Service to you.

10. Termination

You may stop using the Service and close your account at any time by contacting us at hello@homwe.cloud. We may suspend or terminate your access to the Service if you breach these Terms, or for any other reason with reasonable notice where practical. On termination, your right to use the Service ends; provisions of these Terms that by their nature should survive termination (including Sections 5, 7 for amounts owed, 9, 11, 12, and 13) will survive.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We don’t warrant that the Service will be uninterrupted, error-free, or free of harmful components, particularly during early access.

12. Limitation of liability

To the maximum extent permitted by law, Nerd Zero will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service. Our total liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid us for the Service in the twelve (12) months before the claim arose, or (b) one hundred United States dollars (US$100).

Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.

13. Governing law & disputes

These Terms are governed by the laws of Zimbabwe, including the CDPA in respect of data protection matters, without regard to conflict-of-law principles. The courts of Zimbabwe have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to that jurisdiction.

14. General

If any provision of these Terms is found unenforceable, the rest of the Terms will remain in full effect. Our failure to enforce a right under these Terms is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.

15. Contact us

Questions about these Terms? Reach us at hello@homwe.cloud or via our contact page.